FAQs

A referral is not required for you to attend a hand therapist, however a referral will be required (along with your full claim details) if your matter is WorkSafe, TAC or DVA related and you intend to claim your treatment through these organisations.

If your problem is WorkSafe (WorkCover), TAC or DVA related, in most cases they can be billed directly and there will be no out of pocket cost for your treatment. You will need to provide a referral from your treating doctor or specialist at the time of your initial appointment along with details of your claim number and insurer. If this information is not provided, we may request that the account be settled at the time of your consultation, and that you arrange reimbursement of the account from your insurer.

In some cases, services can be partly rebated through Medicare via the Enhanced Primary Care (EPC) Program if your condition is considered chronic and you are eligible. You will need to speak with your GP to determine your eligibility for being placed on a plan. In most cases, there will be a small gap (out of pocket expense) for the consultation fee.

Privately insured patients may be able to claim for services and/or splints (orthoses) through their health fund, however rebate amounts will depend on the actual fund and the level of cover taken out. If you are unsure please check with your fund to see what you may be reimbursed for. Remember to quote Occupational Therapy as the service being received.