Effective Date: 12/01/2026
- Our Commitment to Your Privacy
Total Hand & Upper Limb Therapy is committed to protecting your privacy and the confidentiality of your personal and health information.
We comply with the Privacy Act 1988 and the Australian Privacy Principles (APPs) in how we collect, use, disclose, and store your information.
- What Information We Collect
We may collect the following types of information:
- Personal details (name, date of birth, address, contact details)
- Health information (medical history, injury details, referrals, and treatment records)
- Payment and billing details
- Referrer or GP information
- Information provided through email
- How We Collect Information
We collect information directly from you (e.g. forms, consultations, or communication) or from third parties such as referrers, insurers, or other healthcare professionals when authorised by you.
- Purpose of Collection
We collect and use personal and health information for purposes including:
- Providing hand and upper limb therapy services
- Managing appointments, billing, and administration and responding to enquiries
- Communicating with referrers and insurers
- Maintaining clinical and legal records
- Meeting our regulatory and professional obligations
- Storage and Security
We store clinical records and related documents within a secure, Australian-based patient management software system.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
- Disclosure of Information
We may disclose your information to:
- Other treating healthcare professionals (where appropriate)
- Referrers, insurers, or compensable bodies (where authorised or required)
- Service providers assisting in business operations (e.g. IT, software, or administrative support)
- We do not sell or share personal information for marketing purposes.
- Access and Correction
You may request access to your personal information or ask for corrections by contacting us using the details below.
We will respond in accordance with the Privacy Act.
- Website Data
Our website (www.totalhandandupperlimbtherapy.com.au) may collect non-identifiable information such as browser type, visit duration, or pages viewed to help us improve website functionality.
We do not use cookies to collect personal information.
- Complaints
If you believe your privacy has been breached, please contact us in writing.
We will respond promptly and, if necessary, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Contact Us
Total Hand & Upper Limb Therapy
Email: admin@totalhand.com.au
Website: www.totalhandandupperlimbtherapy.com.au